Before performing an Acronis recovery, you must go into the XPS 13’s BIOS setup and set the “SATA Operation” (under “System Configuration”) to “AHCI” before booting up using an Acronis boot media. The problem is Dell configures XPS 13’s like mine in SATA RAID mode and Acronis boot media do not have the necessary drivers for this mode - NEITHER “Acronis Bootable Rescue Media” NOR “WinPE-Based Media with Acronis Plug-In” have the necessary driver(s). Hopefully Acronis Support will read this and in future give better assistance to folks using Acronis backup software on this popular laptop with a Samsung NVMe PM951 M.2 SSD system drive (& I suspect other Dell systems). After hours spent both on my own and (fruitlessly) with Acronis Support, I determined a solution and thought that I should share it here. Acronis True Image 2017 boot media would not detect my Dell XPS 13 laptop’s Samsung NVMe PM951 M.2 SSD disk drive, therefore I could not recover backups.
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